Support — BeaSmart Help Center

Contact Us

If you need help with BeaSmart, have questions, or want to report an issue, you can reach us through the following channels:

Getting Started

New to BeaSmart? Here's how to get up and running:

1. Create your account — Download the BeaSmart app on iOS or Android, or sign up at beasmart.io.
2. Set up your salon — Add your business info, services with pricing, and working hours.
3. Connect Instagram — Link your Instagram Business or Creator account with one tap.
4. Go live — Your AI agent starts answering DMs and booking clients instantly.

Common Questions

Account & Login

• I can't log in to my account. Try resetting your password using the "Forgot Password" option on the login screen. If the issue persists, contact us at [email protected].
• How do I change my email address? Go to Settings in the app and update your email. You'll need to verify the new address.
• How do I delete my account? You can request account deletion from Settings, or email us at [email protected]. We also provide a data deletion page.

Instagram Connection

• Do I need a Business Instagram account? Yes. You need an Instagram Business or Creator account connected to a Facebook Page. Converting is free and takes 2–3 minutes in your Instagram settings.
• My Instagram won't connect. Make sure your Instagram account is set to Business or Creator, and that it is linked to a Facebook Page. Then try reconnecting from the app.

AI Agent & Bookings

• How does the AI know what to say? Your AI agent uses the services, prices, working hours, and personality you configure in the app. Any changes you make are reflected immediately.
• Can I take over a conversation? Yes. You can step into any conversation at any time from the app. The AI will step aside immediately.
• A booking was made incorrectly. You can modify or cancel any booking from the app. The AI follows your configuration, so double-check your services and availability settings.

Subscription & Billing

• How do I manage my subscription? On iOS, subscriptions are managed through your Apple ID settings. On Android, through Google Play. On web, through your account settings.
• How do I cancel? You can cancel anytime from your device's subscription settings (iOS/Android) or from your account settings on web. Your access continues until the end of the billing period.
• I was charged incorrectly. Contact us at [email protected] with your account email and details of the charge.

Privacy & Data

Your privacy matters to us. BeaSmart is GDPR compliant and all data is encrypted. For more details:

• Privacy Policy
• Terms of Service
• Data Deletion

Business Information